Privacy Policy for AutoSymmetry

1. Introduction

‍This Privacy Policy explains how AutoSymmetry Pty Ltd (“AutoSymmetry”, “we”, “us”) collects, uses, stores, and discloses personal information in connection with:

(a) the AutoSymmetry website and any associated marketing, informational, or contact pages; and
(b) the AutoSymmetry mobile application and related digital services
(together, the “Services”).

By accessing or using the Services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information Collected via the Website‍

When you interact with the AutoSymmetry website, we may collect personal information including:

• name, organisation, and contact details submitted via enquiry or contact forms;
• technical information such as IP address, browser type, device identifiers, operating system, and pages visited;
• usage and analytics information collected via cookies or similar technologies.
  Website analytics data is generally aggregated or pseudonymised and is used to understand website performance, maintain security, and improve user experience.

2.2 Information Collected via the Mobile Application‍

The following information is collected only when you use the AutoSymmetry mobile application or connected in-app services:

• account registration and authentication details;
• vehicle identification and ownership-related information;
• images, scans, or documents uploaded by the user;
• service, maintenance, expense, or incident-related information entered by the user;
• application usage and preference data.
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Users control the information they submit through the application. Certain features may require specific information
to function as intended.

3. Cookies and Analytics

The AutoSymmetry website may use cookies and third-party analytics tools to collect information about how visitors use the website. This may include pages visited, time spent on pages, and general interaction patterns.

You may manage or disable cookies through your browser settings; however, doing so may affect certain website functionality.

4. Use of Personal Information

We use personal information for purposes including:

• providing, operating, and improving the Services;
• responding to enquiries, requests, or communications;
• enabling application functionality and user-requested features;
• maintaining security, integrity, and performance of the Services;
• complying with legal and regulatory obligations.

Vehicle-related information collected through the mobile application is used solely to provide app functionality, insights, and services requested by the user.

5. Data Sharing and Disclosure‍

We may disclose personal information to trusted service providers, partners, or contractors who assist in operating the Services, provided they are subject to appropriate confidentiality and data protection obligations. AutoSymmetry does not sell personal information. Personal information may also be disclosed where required or authorised by law.

6. Data Security

AutoSymmetry implements technical and organisational measures designed to support the protection of personal information against unauthorised access, misuse, loss, or disclosure.

While reasonable steps are taken to safeguard information, no system can be guaranteed to be completely secure. Security controls are reviewed and improved over time as part of our governance practices.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Data Transfers

Personal information may be processed or stored using infrastructure or service providers located outside Australia. Where this occurs, reasonable steps are taken to ensure appropriate data protection safeguards are in place.

9. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the
details below.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The current version will always be available on the AutoSymmetry website.

11. Contact Us

If you have questions about this Privacy Policy or our handling of personal information, please contact us at:
Email: neil.campbell@autosymmetry.com
Website: https://autosymmetry.com/contact

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